Refund eligibility

• The request must be made within three months of confirmed delivery.
• For a 50 ml fragrance, at least 45 ml must remain. Products that have been excessively used, diluted, refilled, altered or tampered with are not eligible.
• The original ZESKO bottle, label and packaging must be returned in reasonable condition, together with proof of purchase or the order number.
• Gift cards and products clearly marked Final Sale are not refundable unless they arrived damaged, leaked or incorrect.

How to request a refund

1. WhatsApp 0326 8911364 with your name, order number, reason and clear product photos.
2. Wait for eligibility review and the approved warehouse return address. Do not send an unapproved parcel.
3. Pack the bottle securely and arrange a prepaid, traceable courier to the provided warehouse address.

Courier cost and responsibility

The customer must arrange and pay for the return courier and ensure the parcel reaches our warehouse safely. Return parcels sent Cash on Delivery will not be accepted. The original order’s delivery charge and the return courier charge are non-refundable.

Inspection and refund

After the return arrives, ZESKO will inspect the product against the eligibility conditions. An approved refund is normally processed within 7–14 working days using the agreed method. Bank, wallet or service-provider timelines may add processing time.

Damaged, leaked or wrong item

Report a damaged, leaked or incorrect item within 48 hours of delivery with clear photos and, where possible, an unboxing video. If the claim is validated, ZESKO will arrange or reimburse reasonable return delivery instead of placing that cost on the customer.

Nothing in this policy limits any rights available to a customer under applicable Pakistani law.